Terms and conditions of use


These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and  Donald Stanley Limited,  the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by  Donald Stanley Limited  and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to  Donald Stanley Limited  and accessing the Website in connection with the provision of such services.

You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.


(1) Returns and Refunds (1.1) As the ordered goods are custom-made, they can neither be returned nor refunded, and the standard 28 day refund policy does not apply. This does not affect your statutory rights and does not apply to faulty goods. (1.2) Requests for returns or refunds must initially be supported by proof of purchase and sent to customerservice@donaldstanley.co.uk.  (1.3) In the case of refund, the client will be eligible for a full refund less the cost of any shipping costs previously incurred as these are considered complete at that point. Donald Stanley Ltd. retains full discretion on whether a product is deemed faulty or not. (1.4) Orders will only be refunded by the original method of payment less the cost of any credit card/payment fees. (1.5) In the case of a refund, this will only be provided once the garment(s) have been returned and are in the same condition they were when sent. (1.6) If you are unhappy with any garments you receive, you have 14 days to raise this with our team. This includes all discrepancies such as wrong item, wrong fabric and wrong length/size and needs to be done by emailing us at customerservice@donaldstanley.co.uk

(2) Measurements (2.1) Donald Stanley Ltd. manufactures each garment according to measurements given by the customer at the time of ordering. (2.2) Donald Stanley Ltd. will not be held liable for ill-fitting garments that are made according to the measurements provided by the customer. (2.3) Donald Stanley Ltd. shall not be held liable for any size variations due to weight gain or loss that occurs between the order being placed and the time of delivery. (2.4) If measurements are entered incorrectly at point of sale, the customer has 24 hours to resend the correct measurements along with their full name, order date and order number to customerservice@donaldstanley.co.uk with ‘order edit’ in the subject. (2.5) Customers are liable to provide the correct height, dress size and measurements (if required). If customers are unsure of how to measure, they should refer to our measurement guide on our website.

(3) Payment (3.1) Payment of the price shall be made in full upon the date of the order. (3.2) Payment of the order shall be made in full upon the garment(s) being manufactured, this includes split payments. 

(4) Deliveries (4.1) All orders must be paid in full prior to delivery. (4.2) It is understood that the turnaround and dispatch of orders may vary. All indicated turnaround times are estimated and Donald Stanley Ltd. will endeavour to meet as close as possible the average turnaround time of between 4 and 6 weeks. (4.3) Donald Stanley Ltd. will not be responsible for delays resulting from situations within the customer control, such as the recipient not being available to accept delivery, or incorrect delivery details supplied. The customer must ensure that their delivery address is correct at the time of purchase and must send any required amendments to customerservice@donaldstanley.co.uk (4.4) Once a parcel is in the hands of our courier/postal service, Donald Stanley Ltd. are not liable for lost, missing, delayed or damaged garments as this is out of our control once it leaves our studio. We will endeavour to track down any lost/missing parcels should this occur.

(5) Postage (5.1) Postage prices will vary between fabrics and country. (5.2) Customers should be aware that the turnaround time does not include the postage time.

(6) Exchanges (6.1) As stated in section (1.1), the ordered goods are custom-made, they can neither be returned nor refunded, and the standard 28 day refund policy does not apply. This does not affect your statutory rights and does not apply to faulty goods. Bespoke items can be exchanged only if they are damaged due to a manufacturing fault. (6.2) Ready to post items are non-refundable however can be exchanged within 14 days.


(7) Sizing and Fit (7.1) All garments made by Donald Stanley Ltd. are oversized. If this is not the fit you desire, please size down appropriately. (7.2) Garments described as midi will be roughly mid-calf. (7.3) Garments described as maxi will be between ankle and floor length. (7.4) Garment length descriptions are for the individuals height, not a standard length. (7.5) Ready to post items will be amended in size if necessary but not amended in length. (7.6) Customers should be aware that garments may look and fit differently on them to how they look on the mannequin’s and models. (7.7) Customers should be aware that the look of the garment will change depending on the size of the garment.

(8) Order Turnaround Time (8.1) Customers should be aware of turnaround times when placing an order with Donald Stanley Ltd. It is understood that the turnaround and dispatch of orders may vary. All indicated turnaround times are estimated and Donald Stanley Ltd. will endeavour to meet as close as possible the average turnaround time of between 4 and 6 weeks. (8.2) An express option is rarely available, however, please contact us at customerservice@donaldstanley.co.uk if you require a garment before the turnaround time where we can advise if this is possible.

(9) Contact (9.1) Donald Stanley Ltd. are not liable to review messages sent via social media. All questions and queries should be sent to our customer service email, customerservice@donaldstanley.co.uk. (9.2) Customers should allow up to 3 working days for a response submitted to Donald Stanley Ltd.’s customer service email. This inbox is monitored between the hours of 10am and 6pm, Monday to Friday. (9.3) Abusive, rude, harassing, and derogatory behaviour will not be tolerated by our team under any circumstances. Donald Stanley Ltd. aim to provide the highest level of customer service, behaviour and respect and therefore expect the same in return from our customers.

(10) Fabric Variants (10.1) Colours and textures may vary slightly in person due to differing lights, however, Donald Stanley Ltd. will try to best to show the most accurate colour and texture at all times.

(11) Manufacturing (11.1) Customers must be aware that pattern/print matching is not always possible on garments and should not expect this. (11.2) If necessary, Donald Stanley Ltd. will make minor discretionary decisions to amend or adjust designs if needed for a garment to be fulfilled precisely. This therefore means that on the rare occasion the finished garment(s) may look slightly different to the garment shown on our website/social media.

(12) Nature of the Business (12.1) Due to our new and extremely unique shopping experience/process, Donald Stanley Ltd. reserves the right to contact a customer at any time during their manufacturing window, to inform the customer that their chosen fabric(s) is no longer available. On the rare occasion that this happens, a suitable match/similar fabric(s) will be offered. (12.2) The customer is reminded that the Donald Stanley Ltd. team offers an innovative and new retail experience and therefore cannot provide all services given by a usual mainstream brand, that manufacture in large batches. Our team is small, and all items are handmade. This is reflected in our processes.

Intellectual property and acceptable use

  1. All Content included on the Website, unless uploaded by Users, is the property of Donald Stanley Limited,  our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission
  2. You may, for your own personal, non-commercial use only, do the following:
    1. retrieve, display and view the Content on a computer screen
  3. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Donald Stanley Limited. 

Prohibited use

  1. You may not use the Website for any of the following purposes:
    1. in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;
    2. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
    3. making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.


  1. You must ensure that the details provided by you on registration or at any time are correct and complete.
  2. You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.
  3. We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.
  4. You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights.

Password and security

  1. When you register on this Website, you will be asked to create a password, which you should keep confidential and not disclose or share with anyone.
  2. If we have reason to believe that there is or is likely to be any misuse of the Website or breach of security, we may require you to change your password or suspend your account.

Privacy Policy and Cookies Policy

  1. Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please click on the following: donaldstanley.co.uk/privacyand www.donaldstanley.co.uk/cookies.

Availability of the Website and disclaimers

  1. Any online facilities, tools, services or information that Donald Stanley Limited  makes available through the Website (the Service) is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.  Donald Stanley Limited  is under no obligation to update information on the Website.
  2. Whilst Donald Stanley Limited  uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
  3. Donald Stanley Limited  accepts no liability for any disruption or non-availability of the Website.
  4. Donald Stanley Limited  reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

Limitation of liability

  1. Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
  2. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
  3. To the maximum extent permitted by law, Donald Stanley Limited  accepts no liability for any of the following:
    1. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
    2. loss or corruption of any data, database or software;
    3. any special, indirect or consequential loss or damage.


  1. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
  2. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
  3. These terms and conditions   together with the Privacy Policy and Cookies Policy  contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
  4. The Contracts (Rights of Third Parties) Act 1999shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
  5. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
  6. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
  7. This Agreement shall be governed by and interpreted according to the law of England and Walesand all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh

Donald Stanley Limited  details

  1. Donald Stanley Limited is a company incorporated in England and Wales with registered number 12076746 whose registered address is 10 Western Road, Romford, Essex, RM1 3JT and it operates the Website donaldstanley.co.uk.  The registered VAT number is 359162480. 

You can contact Donald Stanley Limited by email on louisa@donaldstanley.co.uk.


  1. These terms and conditions were created using a document from Rocket Lawyer(https://www.rocketlawyer.co.uk).